Engagement Process
This page outlines the written sequence used to align scope, authority, transfer planning, deliverables, and close-out expectations before handling begins. Details still vary by source condition, access path, logistics, and delivery requirements, but the matter should move through one clear, reviewable sequence.
What keeps the sequence clear
- Opening review sets the sources, objective, deliverables, and boundary assumptions in writing.
- Authority, access path, and transfer route are confirmed before credentials are used, evidence is received, or materials are released.
- Commercial, logistics, storage, and replacement-media assumptions are addressed where they affect scope, timing, delivery, or close-out.
- The resulting record stays aligned from intake through close-out so later reviewers can follow the matter without reconstruction.
The intake record, scope materials, transfer references, handling records, and close-out package should all point to the same written matter definition.
1. Intake
Initial contact identifies likely sources, timing constraints, and immediate handling concerns before handling begins.
2. Matter definition
Written matter materials define what is authorized, what sits outside the engagement, the expected records, and any assumptions affecting timing, logistics, access, or delivery.
3. Authorization and transfer
Access permissions, credentials, handoff details, transfer paths, and approval terms are confirmed before handling begins. Delivery arrangements are settled in advance when needed.
4. Preservation handling
Preservation proceeds within the agreed scope using controlled handling, minimal-touch procedures where suitable, and verification references when needed. The objective remains preservation-first, including forensic data acquisition where appropriate.
5. Record continuity
Handling logs, transfer records, identifiers, and verification references are maintained so the sequence can be followed without reconstruction.
6. Delivery and retention
Deliverables follow the agreed path, with receipt points and transfer confirmations recorded where needed. Retention, return, destruction, or storage instructions follow the written engagement terms.
What is usually settled before handling starts
- Which sources are within authorized scope
- Who is providing access authority or credentials
- Whether timing, travel, shipping, or after-hours coordination affects the matter
- What records or deliverables are expected at close-out
- Whether governance, transfer, or internal review requirements need to be cleared before access begins
- Any retention, storage, or return instructions already known at intake
For the broader path across intake, handling, and delivery, see the process overview. Most buyers pair this page with Deliverables and Security & Compliance, then move to Contact before Start Intake.