Why Intake Is Initiated by Email or Form Submission
Forensic imaging may be performed on a limited, case-specific basis when necessary to support defensible evidence preservation, using documented, repeatable acquisition procedures with integrity verification documented, repeatable acquisition procedures with integrity verification.
Email-first intake improves accuracy, reduces misunderstandings, and creates a clean written record for scope and handling decisions — while we provide professional evidence handling services in Boston and across the United States.
Frequently Asked Questions (FAQ)
A. Getting Started / Intake
Why does intake start by email?
Email-first intake improves accuracy, reduces misunderstandings, and creates a clean written record for scope and handling decisions.
What should I include in my first message?
- Your role (attorney / insurer / corporate / individual)
- Matter name and deadlines
- The question the evidence must answer
- Media description (type, size, condition, encryption notes)
- Any prior handling or attempts
Can I send files right away?
Please do not send sensitive files as attachments during initial contact. If transfer is required, a secure upload method is provided after scope is agreed, with credentials issued per matter and revoked after transfer.
B. Services & Scope
What data sources can you collect?
Data365 Evidence performs authorized acquisition and preservation of digital media and account-based data sources, including storage devices, mobile devices, and business or cloud-based accounts, when defined in written scope.
Do you perform cloud data capture?
Yes—when authorized in writing and within defined scope. Cloud-based data capture uses provider export or administrative tools to collect and preserve data and available metadata. No password bypass or covert access is performed.
C. Timing, Fees & Calls
Will you ever do phone calls?
Sometimes, after preliminary review, when a short call will speed clarification. All scope, fees, and authorization are confirmed in writing.
Is intake slower via email?
In practice, email-first intake may be faster overall because it reduces misunderstandings and rework later in the process. Email-first intake improves accuracy, reduces misunderstandings, and creates a clean written record for scope and handling decisions.
What is Secure Priority Access to Evidence Preservation?
It’s a premium engagement pathway that is designed to support your matter receives expedited precedence in intake and secure evidence preservation workflows — ideal for urgent legal holds, tight deadlines, and high-risk evidence scenarios.
D. Legal & documentation and governance
Are you a law firm?
No. Data365 Evidence provides technical evidence acquisition and preservation services. We are not a law firm and do not provide legal advice.
Does your work create an attorney-client relationship?
No. Use of our services does not create an attorney-client relationship. Engagement terms and scope are defined separately in writing.
How is data protected?
Evidence media and collected data are handled using controlled access, documented chain-of-custody, and secure storage practices appropriate for evidentiary preservation.
Why does intake begin by email rather than by phone or form submission?
Early-stage matters often involve evolving scope and incomplete information. Beginning intake by email helps document what was requested, what was authorized, and what limitations existed at the time preservation considerations arose. This supports clarity and defensibility before any technical handling occurs.
Related commentary:
Why Email-First Intake Matters in Evidence Preservation
Evidence preservation vs. forensic analysis — what’s the difference?
Preservation focuses on securing data early with defensible handling and documentation. Forensic analysis typically involves interpretation, opinion, or expert reporting later in the matter lifecycle (when separately retained).