Digital evidence preservation for insurance claims
Insurance claims often involve tight timelines, multiple stakeholders, and evidence that may be overwritten through normal operations. This page outlines preservation-first considerations and documentation artifacts suitable for later review by counsel or claims teams. It is informational and does not provide legal advice.
Claim timelines and evidence volatility
- Incident reporting windows and claim milestones that drive when evidence is requested.
- Short-lived portal logs, CCTV retention, and cloud account changes after an incident.
- Device replacement or repair that can alter original state.
Adjuster handoff and documentation artifacts
Preservation work is often judged later on documentation quality. Common artifacts include written scope/authorization, chain-of-custody records, transfer receipts, and integrity verification notes where applicable.
What to document for later review
- Source identifiers (device serials, account IDs, system names) and collection dates.
- Who had custody at each step and how evidence was transferred or stored.
- Any limitations encountered (access constraints, retention expirations, missing data).
Back to: digital evidence preservation before lawsuit
Scenario guides in this cluster
- digital evidence preservation before lawsuit
- divorce and family-law evidence preservation
- employment dispute evidence preservation
- insurance claim evidence preservation
- litigation hold vs evidence preservation