For Insurers & Claims Teams
Insurers and claims teams can review authority, handling fit, delivery expectations, and governance before written intake begins.
If Scope of Services, Fees & Billing, Deliverables, and Security & Compliance have already been reviewed, this shorter sequence keeps the key items aligned before written intake begins.
What to review first
Review the handling boundary, commercial structure, expected record set, and governance expectations, then move to intake guidance before written intake begins.
- Scope of Services for the handling boundary
- Fees & Billing for commercial structure
- Deliverables for the expected close-out structure
- Security & Compliance for governance and safeguard expectations
- Contact before the matter moves into written intake
- Start Intake when authority, timing, and logistics are sufficiently clear
Why this path matters
- Claim-side authority and the written matter definition are clarified before handling begins
- Transfer timing, delivery expectations, and logistics are aligned before sources move
- Handling remains limited to the identified sources and approved objectives
- Close-out records follow the same written matter definition used at intake
Where this fits best
- Large-loss, major-case, coverage, or litigation matters where source preservation should occur before routine turnover, repair, wipe, reassignment, or access change
- Claims requiring structured handling records and clear custody continuity for devices, exports, or transferred media
- Matters involving mobile devices, computers, email accounts, cloud platforms, or administrative exports within approved authority
- SIU, fraud, or internal fact-development matters where preservation-first handling or controlled acquisition may be needed before broader review begins
What claims teams usually confirm in writing
- Responsible claim contact and authority to approve handling
- Devices, accounts, exports, or custodians to be handled
- Timing constraints, travel, shipping, or after-hours coordination requirements
- Transfer path, delivery expectations, and any retention, return, or destruction instructions
- Which close-out records should be delivered back with the matter
Expected record set
Typical records may include intake and handling logs, receipt or transfer records, identifiers, verification references when used, and close-out materials tied back to the sources received and the handling performed. Exact materials vary by source type, transfer path, and matter requirements, but the record set stays anchored to one written matter definition.
Ordinary engagement boundary
This path remains preservation-first and handling-focused. Coverage opinions, merits conclusions, and broad expert analysis are outside ordinary scope unless separately retained.
When the review is complete, move to written intake
Once authority, timing, handling scope, and record expectations are clear, move to written intake so logistics, transfer planning, and close-out expectations can be confirmed.
- Fees & Billing for commercial structure if that still needs review
- Deliverables if close-out expectations still need review
- Security & Compliance if governance expectations still need review
- Contact for administrative routing, intake guidance, or initial written outreach
- Start Intake for the matter-specific intake path once the claim details are ready